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CANCELLATION POLICY

Life happens and we do understand that there will be unforeseen circumstances that prevent you from attending your appointment. However, we do want to ensure we are able to offer appointments to those who need to be seen urgently/ immediately. Our cancellation policy allows us to be able to do this. 

You will receive an SMS from us 4 days prior to your appointment to confirm your attendance. If we do not receive confirmation 48 business hours prior to your consultation, your appointment will, unfortunately, be cancelled. We understand that this can sometimes cause a great deal of distress and will be more than happy to further discuss options, should this be the case. 

Please bear in mind that:

 

  • If you fail to attend your appointment without contacting the clinic, you will be charged a fee equivalent to the full cost of your appointment.

  • If you cancel or reschedule your appointment, with less than 24 business hours' notice, you will be charged a fee equivalent to the full cost of your consultation.

  • If you cancel or reschedule your appointment, with less than 48 business hours' notice, you will be charged a $100 cancellation fee.

Hence, if needing to cancel or reschedule your appointment, please ensure you give us as much notice as possible.

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