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PRIVACY POLICY

Eton Place Pty Ltd (we, us, our) is committed to protecting your privacy. This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it. This Privacy Policy does not affect our obligation of confidentiality to you if you are our client.

Your use of the Eton Place website indicates that you  accept this Privacy Policy and approve the collection, use and disclosure by Eton Place, of your personal information according to the terms below. Due to the Federal Privacy Act 1988, we require your written consent to collect personal information about you. 

We require you to provide us with your personal details and a full medical history, so that we may properly assess, diagnose and treat you. We may need to collect information from previous doctors, health care workers, pathology or x-ray services that you have consulted with, for the primary purpose of providing quality healthcare.

This means that we will use the information you provide in the following ways:

  • Best assess your health care needs and provide medical treatment

  • Administration purposes in running our practice. We may need to contact you using phone numbers provided by you. We may need to send documents, pathology and radiology referrals or letters to the email address provided by you.

  • Billing purposes and debt collection, including compliance with Medicare and Health Insurance Commission requirements.

  • Disclosure to others involved in your care, including treating doctors, specialists and hospital booking staff outside this practice. This may occur through referral to other doctors, surgery at hospitals, for medical tests and in the reports or results returned to us following the referrals.

  • Collection of data for research purposes. This information is used to improve our treatment protocols, which will enable us to improve our quality of care. The data is kept in a secure manner and only staff involved in the research has access to them. You may be contacted at some time in the future for follow up purposes. No information that can be used to identify you will be included in any publication of the research results. You may withdraw from the research at any time.

  • You may be contacted for follow up in the future to ensure the long term results of your procedure.

You have the right to see any health information we hold about you, as well as, the ability to correct any details that are not accurate.

Our Duty of Care

In certain circumstances, if your communication with us raises safety concerns, we will try to contact you to check that you and/or others are safe. If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible we will work with you openly, letting you know if our concerns reach the point where we need to involve other services. We are obliged to try to protect you and/or others if the information you submit tells us that:

  • You are being seriously hurt by someone else

  • You are thinking of seriously harming yourself

  • Someone else is being, or is like to be, seriously hurt by you or another person.

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